Client Guide
Your seats, covered.
What The Front Office is, what you get, and every step from your first call to your first Monday brief.
At a glance
You run the business. Your front office runs the seats.
The Front Office by TTM covers the jobs at the top of your business that you're holding alone today: getting paid, finding customers, keeping the work on track and the rest. Each job gets a named lead from our team, tools that do the first pass, and a weekly number you can see. You get your time back and see problems while they're still small.
It starts with a free Seat Check. In one conversation you'll see which jobs are falling through and what covering them is worth.
The problem
One owner, seven jobs
Most growing businesses have one person making every big call. You’re the sales lead, the billing office, the operations manager and the planner, often in the same afternoon. Something always slips.
Work done but never billed, customers who quietly stop coming, ads that bring leads but no paying customers, deadlines that live in one person’s head.
Every decision waits on you, and you find out how the month went after it’s over.
A business can’t grow past what its owner can personally hold together.
Large companies solve this with a leadership team. You deserve the same coverage without hiring seven people.
What a seat is
Seven jobs, seven questions
A seat is one job at the top of your business that someone has to own. Every business has the same seven, and each one answers a single question.
A seat is covered when it has all three
Missing any of the three, it's an open seat, and open seats land on you.
What you get
People, tools and a rhythm behind every seat
For every seat we cover, we bring the people, the tools and the systems, so the seat runs without you holding it.
A seat lead
A named person on our team who owns that job and answers for it.
Your Record
One clean copy of your numbers, built from the tools you already use. It stays yours even if you change systems.
Same-day alerts
When something slips (an unbilled session, a denied claim, a customer gone quiet), the right person hears that day.
Monday brief
One page every Monday: what’s at risk, what changed, the three things to act on first.
Your Front Office Portal
One place to see your seats, your scorecard and the decisions waiting on you. No password: you sign in from a link we email you.
Monthly report
A short PDF of the month: numbers against goals, what was done, what’s next.
Monthly seat review
45 minutes with your seat leads, one answer per seat question.
Quarterly direction session
Set the next 90 days of goals together.
You keep making the big calls. We make sure they reach you with the numbers attached.
How it works
Three steps, and it starts free
Free Seat Check
- See which seats are open
- See what they cost you
- Pick your 3 Core seats
We set up your front office
- Connect your current tools
- Name a lead for each seat
- Test alerts, then go live
We run the seats with you
- Alerts and the Monday brief
- Monthly seat review
- Quarterly goals together
Whenever you're ready, we loop back to Build to cover another seat.
Two ways to start
Core or Full
Most owners start with Core: the three seats costing them the most today, picked together in the Seat Check.
| COREFront Office Core | FULLFront Office Full | |
|---|---|---|
| Seats covered | The 3 that hurt most | All 7 |
| Who picks the seats | You, with us, in the Seat Check | All seats, one plan |
| Seat leads | A named lead for each Core seat | A named lead for every seat |
| Alerts, brief, portal, report | Included | Included |
| Reviews | Monthly seat review | Monthly seat review plus quarterly direction sessions |
| Your Next Move | Added when you’re ready | Included as a planning seat |
| Good fit when | A few jobs are clearly falling through | You want one team behind the whole business |
Pricing is quoted after your Seat Check, based on the seats you choose. You can move from Core to Full at any time.
Getting started
From first call to first Monday brief
It usually takes about six to eight weeks. Here's what happens, and what each step asks of you.
- 1
Intro call
20 minutes of your time
A short call about your business and what’s keeping you up at night.
You get: A clear yes or no on whether a Seat Check is worth it.
- 2
Seat CheckFREE
45 minutes of your time
We walk through your seven seats and look at the tools you use today.
You get: Your Seat Check report, every seat rated Open, Partly covered or Covered, and what the open ones cost.
- 3
Your plan
30 minutes of your time
We recommend Core seats, goals and a price.
You get: A one-page plan and agreement.
- 4
Kickoff
60 minutes of your time
We sign the agreement (and a privacy agreement where your data requires it), meet your team and open your portal.
You get: Your Front Office Portal and your seat leads.
- 5
Build
About 1 hour a week
We connect your tools into your Record and set up the alerts in test mode.
You get: A first look at your numbers in one place.
- 6
Approve the rules
30 minutes of your time
You decide when your team should hear about a problem and who gets each alert.
You get: Alerts that match how you run the business.
- 7
Go live
Nothing needed from you
Alerts reach your team, and your first Monday brief arrives.
You get: One page every Monday.
- 8
First monthly review
45 minutes a month
We walk the seven seat questions with you.
You get: Your first monthly report and next steps.
Anything we need from you shows up in your portal under Decisions, with a due date.
What we need from you
Keep this list handy for kickoff
Nothing here needs technical skill.
- One decision-maker who can answer questions within a few days
- Access to the tools you already use (for example your records system, CRM, ad account, accounting software and bank statements). We’ll show you how to share it safely.
- The names and emails of the people who should get alerts for each seat
- 45 minutes a month for your seat review
- A signed agreement, plus a privacy agreement (BAA) if you work with health information
Questions owners ask
Straight answers
Do I have to switch software?+
No. We work inside the tools you already pay for and bring their numbers together in your Record.
Who owns my data?+
You do. Your Record is yours, and your history stays with you even if you change systems later.
Is my information safe?+
Alerts, briefs and your portal show totals and links only, never client names or private details. Access is by personal sign-in links that expire, and we sign a BAA when your data requires one.
I already have staff. Does this replace them?+
No. Your seat lead works with your people. Most owners find their staff get more done once problems reach them the same day.
How much of my time does it take?+
About an hour a week while we build, then 45 minutes a month for your seat review, plus quick decisions in the portal.
What does it cost?+
It depends on the seats you choose. You’ll get a clear price after your Seat Check, which is free.
What if I only need one seat?+
Start with the Seat Check. It shows which seats matter most, and we’ll tell you honestly if Core isn’t the right fit yet.
Your next step
Book your free Seat Check
In 45 minutes you'll see which seats are open, what they're costing you, and where to start.
- Money earned but never billed
- Clients and leads that quietly drift away
- Every decision waiting on you
- Revenue you can see coming in
- Problems caught the same day
- Time back to lead and grow
Every winning team has a front office. Now yours does too.